Cap Watkins

Sr. Product Design Manager at Etsy. Formerly at Amazon, Formspring and Zoosk. Draws pretty pictures on the Internet all day.

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The Dribbble Divide

It’s that time of year again. My Twitter feed the last day or two has been alight with folks arguing over the merits of Dribbble. On one side, we have folks deriding Dribbble as design fluff, form over function, a pox on the design profession as a whole. On the other side are people who, quite reasonably, see Dribbble as a fun, supportive community to try out and share new visual design stuff.

Over and over I’ve found myself on the side of the detractors. I’ve used (and heard others use) the term “Dribbble shot” to comment on work I think bypasses the fundamentals of UI and experience design. The product-as-term, Dribbble, has become synonymous with shallow amongst designer friends and I. And only as this recent swell of resentment-and-defense crested have I taken a moment to really evaluate my stance and to take a closer look at what about Dribbble...

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Defeating Email

Before Kim and I got married, my afterwork routine was generally:

  1. Come home.
  2. Check work email.
  3. Cook dinner.
  4. Check work email.
  5. Relax and watch a movie or an episode of television.
  6. Check work email.
  7. Get ready for bed.
  8. Check work email.

Sound familiar? I’d unlock my phone during a moment of downtime, see that little red email badge, open up my email and get sucked in. Sometimes just a quick triage, sometimes a short reply, sometimes a stressful sigh followed by getting out my laptop and composing something more substantial.

Then something magical happened: we went on our honeymoon. Before we left, I deleted my work email from all of my devices. And the following two weeks were so glorious that when we got back, I left it off and haven’t put it back on since. When I tell people that my work email isn’t on my phone I get weird looks followed up with “how’s...

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What Do You Want?

Whenever I’m frustrated by a problem (whether at work, or personally), my wife, Kim, always winds up posing the same question to me:

What outcome do you want?

It’s surprising to me how often I don’t immediately have an answer to that question. Whereas when I’m designing something, I nearly always start with the problems-to-solve and goals-to-achieve, it’s far too easy for me to forget to do that entirely when I’m dealing with people. When Kim asks me what I’m hoping to come away with from a meeting, an email, a phone call, etc. I gain so much clarity and framing my discussions becomes much simpler. And in the end, I get closer to what I want to accomplish because I’m pursuing a goal and not just a vague resolution.

In real life, there are so many opportunities to apply UX process - whether it’s in conversations with co-workers,...

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Skeptical

Imagination will often carry us to worlds that never were. But without it, we go nowhere. Skepticism enables us to distinguish fancy from fact, to test our speculations.

from Carl Sagan’s Cosmos

There have been a few instances recently when I’ve followed up a tech announcement with critique and skepticism. Most recently, Facebook Paper, which is looking to enter the already-crowded space of personal news apps, seems like yet another instance of Facebook attempting to pull a Microsoft. And unfortunately, history isn’t on Facebook’s side in this regard: Facebook Questions, Gifts, Photo App, Poke App, etc. were all entries into existing spaces with existing incumbents and, while I don’t have access to usage numbers, those apps/features have largely fallen by the wayside (anecdotally, I haven’t seen anyone using a single one of those apps/features...

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Uninformed Redesigns

I was telling this story to someone the other day and thought it might be worthwhile to post it. A few years ago, I found myself on a phone interview with a design manager at Amazon. In the middle of the usual bevy of questions (tell me about your work history, hardest design problem you’ve tackled, etc.), he asked one that younger me was totally unprepared for:

So, what would you change about the Amazon homepage?

Strangely, I’d never been asked about a company’s product in an interview before, probably because I’d been working in early-stage startups my entire career, where companies don’t even really have a product yet. I quickly opened the Amazon homepage up on my laptop and looked it over, feeling pretty overwhelmed by the question. Finally, I gave up and told the design manager so:

Well, I could probably tell you about some odd visual choices here...

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In Defense of Squarespace Logo

A few quick thoughts on the, I’ll say it, total overreaction by the design community in response to Squarespace’s new logo builder:

They built a product to solve a customer problem.

As we well know, there are a lot of business and site owners that are not proficient at the Adobe Creative Suite. Some of those folks use Squarespace and want their site/blog/business to have something not-made-in-MS-Paint-by-their-cousin. Good on Squarespace for making something that meets a need.

Hating Squarespace Logo is hating solving problems for customers. You don’t hate customers do you? :)

The people using Squarespace Logo were never going to hire you

These folks can’t afford to pay you fifty grand for a great logo. They can’t afford a web designer either. That’s why they’re using Squarespace. They just want something that looks cleaner than if they did...

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Iterating on Culture

Whenever I hear someone speaking about their company’s iterative culture, they’re usually talking about product development. Ship fast and break things, lean/agile development processes, learning-through-failing, etc. are all pretty great ways to ensure your product isn’t stagnant and that you’re also able to measure and understand the effects of small changes in service of larger ones. On top of that, having an iterative product development process usually points toward healthy attitudes with regard to risk-taking and experimentation.

And while we certainly shouldn’t stop iterating on our products, I think it’s important that we look inward apply the same attitudes and methodologies to our own company cultures. It’s astounding to me how often organizations, who subscribe to fail-fast-and-iterate with their products, hold their own internal...

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The UX of Interviewing

As I’ve spent more and more time recruiting designers over the last six months, I’ve had a lot of chances to consider the interview process and what works well for us and what doesn’t. With every person we interview, even if it’s a phone screen, we’re creating a reputation for our company amongst the candidates out there. So it’s incredibly important that the experience we provide potential employees is empathic and thoughtful. Here are some things we’ve done to smooth out the process, both for our candidates and for ourselves as interviewers:

First of all, get all the interviews on the loop in a room together and make sure they each know what to focus on. It sucks coming away from a day of interviews not knowing how a designer thinks about visual patterns because all your interviewers gave UX exercises. It’s also super lame to be the...

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Five Reasons 2013 Was Awesome

I’ve never been one for New Year’s Resolutions. However, I would like to look back at 2013 and appreciate all the positive things that happened. So, here are five things that really rocked my year:

  1. I got married to Kim Bost and went from being someone who thought “you just know right away” was preposterous to a true believer. Did not see that coming. At all. Looking back, I was sold when our conversations before starting anything focused on what we were both looking for in someone else. The word “partner” came up with incredible frequency and still does to this day. We’re partners in everything, and when we face something hard, we face it knowing that there’s someone right behind us. I can’t describe how amazing that feeling is and how much more confidence we both have because of it. Confidence to try something new, confidence to...

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Your Process Isn’t Sacred

When I started my Creative Writing degree, I was a bit of a perfectionist. I’d write, rewrite, tweak, fiddle, throw it all away, write it again, etc. until I would, finally, feel comfortable turning in a piece for class critique. I’d hand it over proudly, certain that I’d squashed every typo, found every kink in the wording, resolved (or purposefully unresolved) loose ends in the story.

Then the week of my critique would come around and, in a single hour, I’d hear about dozens of gaping holes in my story’s internal logic, misspellings that I somehow hadn’t caught and get asked questions I hadn’t even considered before. Those critiques were some of the most painful I’ve ever endured. I’d simply waited far too long to have a friend give my story a proper read-through.

There’s a natural instinct amongst creators to avoid sharing...

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