My Role as a Manager
I’ve been in quite a few conversations lately about the role and questionable necessity of management. From new startups to established companies like Valve, lots of folks are wrestling with the idea of hierarchy vs. flat vs. insert-hot-new-organizational-structure-here. As a result, I’ve been reflecting a lot on my role as a design manager at Etsy and how different it is from the dirtiest-term version that’s come to represent the craft.
What management is not.
The subhead to Valve’s employee handbook reads: “A fearless adventure in knowing what to do when no one’s there telling you what to do.” We all know the what they’re talking about. I’ve seen many managers make the mistake of hoarding information, being unnecessarily cryptic or, yeah, flat out telling folks on their team what to do. And honestly, I get it, I really do. A lot of company cultures not only accept, but...
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